Welcome to Module 1 of the Case Management course, ‘Introduction to Case Management’.
This module will broadly introduce the concept of case management in the context of alternatives to detention.
Please note that this module contains TWO presentations. Please watch both presentations before continuing to Module 2.
This module is designed to help you:
- Understand the concept of case management
- Understand key terms relating to case management
- Understand the difference between case management and case resolution
- Identify the key steps in the case management process
This module contains two presentations: ‘1A – Introduction to Case Management’ and ‘1B – Case Management and Alternatives to Detention’. Please watch both presentations before continuing to Module 2.
Here you will find tools and resources referred to in the Introduction to Case Management module.
This Save the Children study reviews the case management practice within their Child Protection programmes. The first section provides a good introduction to case management systems and processes.
This 2009 paper provides a good introduction to and overview of case management as an alternative to detention.
This publication details a model for the Reception and Accommodation of Unaccompanied Children and Adolescents in the community environment in Mexico. It is a local application of the IDC’s Child-Sensitive Community Assessment and Placement (CCAP) Model. Case management is central to this model and is described in detail.
The Australian Association of Social Workers’ (AASW) ‘Scope of Social Work Practice with Refugees and Asylum Seekers’ document provides an overview of the role, scope, contribution and evidence-base of social work practice in this field. The aim of this document is to highlight in a concise, accessible and informative manner the crucial role and services that social workers provide and that employers and clients can expect.
It does not specifically focus on case management, however case management is one of the areas of work that social workers may be involved in.