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Welcome to this short course on  ‘Case Management’.

This course contains 9 modules on case management.  The first module will introduce you to the concept of case management and the case management process. Subsequent modules will focus on individual aspects of the case management process, principles of case management, and introduce you to a variety of case management models.

Each module includes a presentation as well as tools and resources for you to download and use.

This course is designed to help you:

  1. Understand the concept of case management
  2. Understand key components of the case management process
  3. Be familiar with 3 models of case management
  4. Understand how case management can be used to support case resolution

The Case Management course should take you  approximately 2.5 hours to complete in total, or approximately 20 minutes per module.

You do not need to complete the entire course at one time. Instead, you can complete each module in your own time as convenient.

You can also revise modules already completed should you wish to do so

This course is designed for professionals working in the migration sector with an interest in learning about how case management can be used as an alternative to detention.

It is not intended to be a comprehensive course on how to be a case manager, but rather to introduce the learner to the use of case management in alternatives to detention.  No prior case management experience is required for this course.

This course assumes a moderate understanding of spoken and written English.

Read our Frequently Asked Questions page or if you are really stuck email [email protected] for support.